... or elsewhere that seem too good to be true or were so negative that it gave you pause. We bring it to you straight so you can decide for yourself.
We'll address the negative reviews followed by the 5 star reviews.
As a seller with on-line presence on eBay and Amazon, we know how important on-line reviews are in your decision to do business with FaceLube. We know that in order to earn and keep your business, we need to do more than sell products that meet expectations, we need to always provide you, the customer with outstanding service.
Customers are often surprised to find prompt and helpful customer service beyond regular hours. Our ladies at the front office (‘Service Dept’), often go out of their way to take excellent care of you. From hand carrying time sensitive orders on her way home to make sure a customer has his FaceLube in time for a flight next day, to helping a customer new to face care regimen on proper use of the products on a weekend evening. This is just two examples of our commitment to excellent service.
Outstanding customer service is a common theme among the positive reviews. When it comes to negative reviews, that’s where it gets frustrating for us. Men’s anti-aging skincare is very personal. While our products are formulated to accommodate a wide range of skin type, anti-aging concerns and personal preference, there may be times when we fall short of a customer’s expectations.
Our approach to negative feedback is to acknowledge the customer's point of view and offer a solution, exchange or money back. Rest assured that a negative customer experience is rare, because we genuinely care about you.
However, there are also negative reviews with back stories that make it very difficult for honest sellers like FaceLube to publicly counter in the same space as the posted reviews. For example:
A 1 star review on Amazon from a customer who claims he paid $245 for a FaceLube Germany kit, used it and confirmed that the product actually delivered results as advertised, despite his skepticism. Then out of the blue, he accuses FaceLube of faking Amazon reviews, attacks our founder and the customers who posted the 5 star reviews.
What he left out of his ‘review’ is the back story that motivated that scathing attack. Truth is, he previously contacted our founder wanting over $1200 of FaceLube products sent to his home, for his own use – for FREE, in exchange for his personal opinion. She declined, but out of goodwill, sent the him a FaceLube Germany kit to try out for free. That’s Public Relations 101 for any business owner right? Sadly, he didn’t take that refusal well and lashed out the only way he knew how. By the way, he got the kit for FREE. That’s right, he never paid a dime for it.
This isn’t the first time people have asked us for free product, when we politely decline because the person gave us no verifiable credentials as an influencer or blogger, we find ourselves at the receiving end of a negative post that say nothing about the above.
About other negative reviews on FaceLube’s Amazon store page that referred to FaceLube as a scam, rehearsed or phony. Here’s what we know about them:
Most of the negative reviews are not from actual FaceLube customers, or the person who left the review used an alias that could not be traced to an actual customer or order, leaving us no way to contact the person or verify the order.
The negative reviews didn't ask for a refund. Which left us wondering, if it didn’t work as the review stated, why not get a no hassle refund and be done with it?! And on top of that why use an alias so we couldn’t even follow-up with the customer to make thing right.
We would also like to address the 1 star review that compared FaceLube to $5 L’Oreal face cream. We’ll use an automotive analogy here. A Cadillac and a Hyundai both have an engine, 4 wheels and a transmission and they’ll both get you from point A to B. But that doesn’t make a Cadillac the same as a Hyundai. Please don’t knock a Cadillac for being the American Luxury Car Leader that it is and hold bias, because the Cadillac isn’t priced the same as a Hyundai.
Please be fair and do as the Car Guys do. Compare cars with others in the Same Class. When experienced users of men’s skincare compared FaceLube with other men’s anti-aging skincare products in the same class, we’ve come out on top every time. There are plentiful reviews and influencer posts to support this. If you'd like to know how to look beyond the hype or tricks of the trade that other men's skincare brands use, take a look at our FAQ - Straight Talk About Masculine Face Care.
We promise you that we genuinely we care about our customers and our on-line reputation. If you ever have a question about a review your read on-line, please be fair, use your discretion before passing judgment or better yet, give us a call, ask to speak with Our Founder. She would be more than happy to personally address any concerns you may have.
We know that the overwhelming majority of our customers are happy with us. We know this because they keep coming back. However, we are also aware that only a small portion of happy customers have ever written a review for us. FaceLube caters to sophisticated, active professional men by virtue of FaceLube's high-end quality and price point, so it doesn't surprise us that they are too busy for reviews.
When a happy customer takes valuable time out of his busy day to post a positive review, we're not going to tell him that his review was too perfect, too rehearsed, or that because he only reviewed one product (FaceLube), he made us look ‘fake’.
We work very hard for each 5 star review and it's frustrating for us when our 4-5 star reviews periodically disappear from our Amazon profile. By contrast, no 1 star review has ever been removed. As any Amazon seller knows, when it comes to reviews, it's impossible to get any answers from seller support, let alone get them reinstated. The only clue we had was when a FaceLube customer called Amazon demanding to know why his 5 star review was removed, multiple times.
The rep's best guess was that this customer* has friends who also left 5 star reviews for FaceLube, Amazon's matrix found a connection, flagged all of them as suspect and removed them, including his review, as a group. To Amazon’s credit, they would reinstate those reviews after the customer calls, but shortly after the group of reviews would be gone again. We’ve lost count of the number of 4-5 star reviews that have disappeared without explanation.
This customer remains one of our very best VIP accounts today. We are so grateful for his help with Amazon, but after his 5 star review disappeared a third time, we thanked him, but couldn't put him through the hassle of calling Amazon again on our behalf.
*This customer is a very experienced user of men's anti-aging skincare and had gone through several very high-end and pricey department store men's skincare brands before he came across FaceLube. He told his friends about us, before long, they were switching to FaceLube products too.
Finally, there are the celebrities and prominent high society users who love us! We value their privacy as much as we do yours, so even though we know who they are, their 'secret' to looking good will always be safe with us ;)
So there you have it - the backstory behind FaceLube Reviews.
I can't say enough good stuff about this product. It truly does what it claims! It leaves my skin perfectly balanced and tight feeling. Never a greasy residue like with many facial products. I had a few dark sun spots above my right temple and over a 3 month period of time, they faded and faded and are now gone. Must be something at the cellular level working with this product. I've received countless questions and comments from coworkers about how I look younger too.. My facial skin used to always have a dry, aged look to it and after just the first few uses, I noticed a HUGE change in the quality of my skin tone. Perfectly balanced comes to mind. And as I always say...."any and all advantages" and this presents a huge advantage if you want your face to look awesome. Worth every penny and then some. I just ordered my third set and will continue to use this product for the rest of my life! Thanks Facelube!
The results were impeccable. A few more uses and it was like he was a new man .
This is my second order. I have tried numerous skin care products prior to discovering the FaceLube product. Most products that I've used are either too greasy or too dry and not too much effect noticed. The FaceLube cream goes on smoothly yet not greasy. I am a side sleeper and the last thing I want is to have all the face cream wind up on my pillow. The product "dries" on the skin in a matter of minutes but there is no sense of any dryness. In fact your face feels nourished and you have this sense of confidence that "something" is working on your skin. I must admit in the beginning I was a little skeptical. But after about 4 weeks, I have noticed the puffiness under my eyes is subsiding a bit. After 2 months, the overall condition of my face improved. I used to have quite a bit of age spots of various sizes through out but now some of the spots seem to "lighten" up a little. The wrinkles in the area to the rear of my eyes seem less pronounced. My wife was the first to notice I am "looking" younger. I am 61 years old and I know no product out there is going to make me look like 30 or 40 again. But with FaceLube, I know I can look my best which gives me a positive attitude toward everyday life and that is most important.
I have using the kit for 10 days and I must say that it appears to be working. 55 year old male and I will continue use. Stepping up to twice daily now.
I have ordered the FaceLube Germany kit twice now. Within a week of the initial use, my skinned looked and felt better. I have tried other products, some more expensive and some less expensive and have found FaceLube has made the most noticeable changes. An additional bonus in purchasing FaceLube products is the customer service. They are quick to respond and very friendly. With my last order, I didn't enter a promo code, and they automatically refunded me the difference. I didn't even know about the code until I saw the refund to my account. Also, they through in some extra goodies including sunscreen, lip balm and a full bottle of the one product. Overall, I can highly recommend FaceLube.
This is my second order I'm a outdoor guy never used any lotions etc before except sun screen and with in 10 days u noticed a big difference in how my skin felt and the small lines shrunk. I would recommended FACE LUBE 100 %
I was very skeptical about the Face Lube product, because I've never heard of it and there were few reviews at the time. After trying it out myself I am sold on it. I dislike anything with an odor. I'm allergic to the scents in typical men's skincare products. I used unscented men's moisturizer lotions before, but the chemical-like smell was a major turn-off. Face Lube smells great and clean. I have dry skin that gets flaky in the bitter winter cold. It's amazing to feel my face now, Face Lube absorbs quickly and my skin is soft to the touch. There was no greasy, oily film that I was accustomed to seeing from other brands. It's my own skin, just better. The lines on my face have improved dramatically. Even the clients I call on regularly are noticing the difference. The ladies specially are not shy about asking me what I'm using on my face. It feels good to say that I'm using Face Lube masculine face care and I'm still getting used to the sound of that. I like the way I look. Face Lube is absolutely worth the investment for me.
No frills, no excessive labeling and it doesn't leave me feeling like the coined term ‘metrosexual’
I have tried EVERY facial product imaginable. (men's and women's lines) I have not used FACELUBE every day. After two weeks of not having touched it, I decided to use the "system" before going out to dinner with friends. The waiter, who has seen me on numerous occasions, "jolted": When he saw mem he exclaimed, "Good Lord, I feel uncomfotable asking you this, but did you have a face lift?" I said "Of course....I spent a fotune last week on one." He replied "Boy, did it do wonders for you....you look terrific! I just can't believe how good you look. Geez...totally fantastic!" I told him I was just kidding and I used a product called FACELUBE. He was just astounded and wanted immediately the information on where to purchase it. This product is totally "CRAZY"....in one application friends (and the waiter) noticed a stunning improvement: "You glow!" "You look years younger!" "What did you do to your face?" And by the way, the FACELUBE customer service is just plain TOO CARING!!. Bottom line: these folk really give a damn about YOU....
Let me first start out by saying that I'm not your typical "beauty care" man that obsesses over my looks. That being said, I'm in my 40's and my care free younger days are starting to catch up with me, more noticeably that I'd like. My wife would give me subtle hints, bringing sample size creams from the beauty counter at the mall home for me to try. To be honest, I'm not into these types of products...too much fluff and too perfume-like for me. Last week she surprised me with the Face Lube Premium 3 step kit and their sunscreen, which is AWESOME. All I can say is FINALLY! Not only does it work but it is really made for a man, not repackaged and refragranced from a woman's product. Been using every day and I'm thrilled with how things look so far. This will be one of the gifts I'll be dolling out to my friends this holiday season. Oh yeah, I also loved the virtual test drives on the FaceLube site, and so does my wife.
I only use it 2-3x a week and I can see a difference. After a few weeks my skin became smoother and appears tanner (I'm not sure why, I don't go out in the sun). The product definitively lessens the appearance of lines and softens the skin on my face. Customer service is top notch; They are extremely friendly and responsive to emails.
Price. At 2-3x a week, steps 2 and 3 have lasted around 6 months (step 1 comes in a bigger bottle). I'm new to the whole skin care world so $100 for a step 2 and step 3 replacement every 6 months is a little bit of sticker shock. Overall, I am very happy with the product itself. If it lasted a year I wouldn't feel hesitant in purchasing it every year as well as giving the product 5 stars.
Full disclosure - I am a friend of the company owner. In a few weeks I will be 55. I have never been one to use anything but the bare essentials for grooming. I live in Montana and men's skin care is not usually something that comes up much in conversation. When the product came out I wanted to support my friend. Additionally, I was just plain looking old or as they say "I had a high mileage face". I figured I had nothing to lose. I am certainly not an expert in this area but I can say that I have had numerous comments on how much better and younger I look and I can assure you those were very welcome comments. The people involved are "top notch" and very professional and I know how long they spent developing the product to make it the very highest quality. I have been very pleased with the results and certainly recommend giving it a try.
I love the little kit's design and look. My husband was excited to use this product, and actually did use it. usually he just rinses with water. He has amazing skin already- so I expected it to break him out. But it didn't! I think he felt fancy using such an expensive product to be honest. The bottles are rather cute and not cheap looking, so I didn't put them in the closet as I usually do our products. I think honestly, the price is very steep. For us it is anyway. If you have the kind of money to blow upwards 200$ on this product I say go for it. It's worth it. That's the kind of money I have spent in the past on microdermabrasions & chemical peels.The products definitely have that manly look and feel to them and left him smelling very fragrant. I love a heavy fragrance on a man, so it did not bother me in the slightest! Source: CaseyColette
The three-step system (components can also be purchased individually) utilizes some pretty kick-ass ingredients, too. Like Caviar. Caffeine. And one that makes us really moist: Damask Rose Oil. (Seriously, it’s a moisturizer.) After using this product, we completely understand the name. The anti-aging cleanser feels like nothing else we’ve ever put on our face on purpose. It’s super-slick, yet not greasy at all. It really feels like it’s making us look younger almost immediately. Too bad there aren’t others in the shower as often as we’d like to witness this phenomenon. The full system utilizes fancy science to make your skin work for you, not against you. Even better, it’s free of chemicals like Sodium Lauryl Sulfate (quite possibly the name of a contestant on the next season of RuPaul’s Drag Race). And it’s so concentrated that it can last for months if used as directed, making it really is a good value for the results it delivers. Source: GayListDaily
Designed for both morning and evening use, FaceLube’s three steps include an organic cleanser, a damage repairing moisturizer and an additional lubricant designed to protect from further harm. The cleanser packs an impressive combination of skin-healthy oils and organic plant-derived extracts that left my skin feeling smooth and grime-free. Faint smells of mint and citrus permeated the air, which only added to my enjoyment of the product.
Steps two and three, both moisturizers, work in conjunction with each other to repair past problems while preventing future damage from the elements. Both products absorb nicely into the skin, moisturizing without leaving the skin feeling greasy or oily. Living in Arizona, I have an added incentive to keep my skin moisturized in an attempt to ward off UV ray damage from the ever-so-prominent sunshine. These products afford a dual purpose –they keep me confident in how my skin looks while keeping it safe from the environmental effects around me. Source: InWithSkin
I am 45 year old male. I used this well in advance of a class reunion. People were surprised I look so good. They say I haven't aged a day since the last reunion 10 years ago. I didn't use any other skin product on my face except Facelube.
Outstanding customer service. Helped me picked the right kit. I'm coming back for more next time.
Product as described, fast shipment, boyfriend very happy, would buy again. Thank you!
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